You could call this a risk assessment on the failure of Glen Dimplex to supply accurate information on their website. If you have followed the narrative in order of appearance on this website as a RGI, you will already recognise what problems you may be presented with. All the following will be obvious to a seasoned RGI but not necessarily a rookie or consumers.

Glen Dimplex must have known what they are doing is not acceptable. They have in my opinion gambled that the chances of all this resulting in an unsafe situation occurring as being small. However, in doing so they have automatically made a determination on behalf of RGI and consumers as well. This leaves RGI and consumers at risk, to whatever extent, without their informed consent and sets another dangerous precedent. Precisely why the HSE have laws in place to prevent rogue traders from behaving in this way. The general public are now relying on the HSE to act properly.

A RGI downloading MI on 32.689.33 might actually be running a Landlord Gas Safety Check, carrying out a service or a safety check for some other purpose. If the 32.689.33 concerned is actually less than three years old, the RGI will unwittingly download the wrong MI. They will have no way of knowing.

Following this download, a RGI may determine that originally, according to the downloaded MI, a spigot restrictor should have been fitted and be puzzled by its absence. The RGI might:

  1. Obtain and fit a spigot restrictor. The RGI will still (must) carry out a flue-flow test and the spillage test, but this time in the wrong place. The spillage test may still pass. This installation now has two restrictors fitted and as such will be more at risk from the vicissitudes of nature. The installation will (not might) more easily become unsafe, leading to CO production.

  2. Even if a spigot restrictor is not determined to be necessary in the above scenario, the gas fire may pass the spillage test (the wrong one) on that particular day when it might not ordinarily. The legacy left, a threat to safety as described above. The danger of carbon monoxide and in the event of a criminal investigation, you can guarantee it will be determined the RGI incorrectly serviced the gas fire. But only Glen Dimplex will know which serial numbers determine which 32.689.33 is which 32.689.33, the rest of the world do not (yet).

  3. The RGI having determined that a spigot restrictor is required while relying on the wrong MI, might inappropriately assert to a householder that the original installation RGI made a mistake and pass that information on to the consumer. That could ultimately lead to a dispute with associated unpleasantness.

It is entirely possible that a RGI familiar only with the 32.689.33 manufactured after June 2019 may attend an older model and unwittingly apply the MI related to the new model of 32.689.33 and:

  1. Remove any spigot restrictor if fitted, thinking the original RGI fitted one in error, bearing in mind the new MI states that a spigot restrictor is not required. Applying the original MI to a newer model of 32.689.33 is less likely to lead to an unsafe situation but the energy efficiency of the installation could definitely be impacted in this scenario. With the current cost of fuel, not particularly helpful.

  2. The spillage test carried out in accordance with the new MI would be incorrect (if it was actually possible to carry out that spillage test on the installation concerned).

NB: To add to confusion there is a check list document bundled with the new 32.689.33 which reminds RGI to consider fitting the 'restrictor' although the MI states that no spigot restrictor is required. In addition, labelling on the appliance itself also refers to a restrictor.

You may wonder and worry if this applies to any other Glen Dimplex products of similar type. I certainly do. We have no way of knowing. We are completely in the dark. This is scary stuff and to expose both RGI and consumers to an elevated risk of an unsafe situation is reckless. It is also avoidable. However small the risk they consider it to be, they have made a decision on our behalf, created a risk where there was none before and not told anyone about it.

Manufacturers like Glen Dimplex can avail themselves of the opportunity to post information to RGI, via the good offices of Gas Safe Register. Information is delivered in various forms. Similar to the service provided by leading supermarkets when product recalls are made. Routine stuff. In this instance that would not include delivering two MI for 32.689.33 plus a list of serial numbers. That situation was self-inflicted and should not have happened. This must be rolled back in due course. A job for the HSE.

A good example is a notice about a safety issue that was not foreseen. In August 2014 a cooker manufacturer reported there was a risk of carbon monoxide production if grill doors were closed on cookers with the grill operational. All manufacturers advise against this in their user-manuals, but these manuals can vanish into domestic black holes. The latter manufacturer pointed to a very simple fix (Gas Safe Register - Safety Bulletin 15) for the problem. Eight years later in August 2022, Glen Dimplex followed suit with precisely the same problem and supplied this list (but not a fix).

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